Returns & Exchanges Policy
At DMZ Paintball & Airsoft, we want to ensure you are fully equipped for the field; if you are not satisfied with your purchase, you may return unused items in their original packaging within 30 days.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused gear in its original manufacturer packaging, ensuring all tags, manuals, and accessories are included.
Ship the Item
Affix the provided return label or ship the package via a tracked carrier to our designated warehouse facility.
Inspection and Refund
Once our technicians verify the condition of the equipment, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing